Frequently Asked Questions

Can I view your availabilty without having to enter all the property information first?

Because we provide a variety of real estate media services across a multi-county region, we need to know where to go and what services are being requested before we can provide an accurate availability window.

Our software takes into account drive time to arrive at your specified address, the length of time for all services to be completed, and our availability to ensure you get the soonest possible times accurately displayed for you.

When is the soonest I can book you?

We accept bookings as late as 9pm the night before you would like us to arrive. If you need to schedule something outside of our usual operating hours, please contact us by phone to discuss alternative times. Please note that shoots scheduled after hours or on weekends will incur an after-hours fee as specified on our pricing sheet.

Did you get my booking?

Once you click the "Place Your Order" button at the bottom of the booking form, the system sends both of us a confirmation email. When you receive your confirmation email, rest assured I have been notified as well. If you do not see a confirmation email after booking, please re-submit your booking request or contact me via phone for additional support.

How do I reschedule or change my appointment?

You can reschedule or cancel upcoming appointments through our client portal by clicking here. If you have booked a session with us, then you already have an account in our system.

You can request a password for your account by clicking here. Once logged in to your account, you can view your upcoming appointments and modify, reschedule, or cancel them. If you are still encountering an issue, please contact me directly via phone for additional support.

When will I get my media?

All photos, floor plans, 3D tours, and marketing kits are delivered the morning after the scheduled schoot date. Please allow up to 48 hours after filming for finished video to be delivered. 

What about payment?

Our booking system allows for payment at the time of booking or upon delivery of media.

Please refer to our terms and conditions regarding overdue invoices. 

Who has the rights to these photos?

The Copyright for all photographs taken by Prima Visual Media during a photographic shoot remain with Prima Visual Media and are protected under local and international copyright laws. Copyright is not transferable. Permission is granted to the real estate agent, business or individual who made the booking with Prima Visual Media to use the photographs from this shoot in the marketing of this property only, for a period of 12 months from the date of the shoot.

Use of any image for any additional marketing or promotion, by any other business or individual (including any use by architects, builders, painters, kitchen suppliers, stylists and other businesses or individuals in any print or web publication), is a violation of copyright.

For licensing inquiries, please contact Prima Visual Media using the contact form at the bottom of the page.